By Oluwayemisi Onanuga
The Ogun State Government under the leadership of Prince Dapo Abiodun is putting measures in place to create a mobile application through Complaint Resolution Mechanism (CRM), that will manage relationships, complaints, feedback and transactions between the citizens and government, for immediate response to people’s needs.
The Acting Project Manager, Public Service Reform for Ogun State Economic Transformation Project (OGSTEP), Mr. Adesina Mokolu, disclosed in Abeokuta, during an official meeting with representatives of the Monitoring & Evaluation, OGSTEP, Dr. Hendrix Odigie, and Public Service Transformation Office (PSTO) team.
Mr. Mokolu explained that CRM is a technology that allows businesses both large and small to thrive, saying it would organise, automate and synchronise every facet of customer’s interaction, to manage relationship and transactions between the State government and its citizens.
“This platform will promote communication and connectivity between the government and general public. We have plans in place to take PSTO team on study tour, to know how well this mobile application works in some organisations and States”, he said.
In his remarks, the Permanent Secretary PSTO, Mr. Jola Oyeneye, represented by the Director, Public Service Reforms and Innovation, Mr. Taiwo Dada appreciated the move, noting that it would ease road map for improving service levels of PSTO.
Oyeneye said when the mobile application is created, it would enhance work productivity in reform processes and bring citizens closer to the government.